Refund policy

We want your planter to look as good on your windowsill as it did on the screen. If it doesn't, here is exactly how returns and refunds work at Pottedmuse.

30-day returns

You may return any unused item in its original packaging within 30 days of delivery for a refund of the item price. To start a return, email service@pottedmuse.com (or call +1(682)227-0570) with your order number and the item you'd like to send back. We reply with a return reference and instructions within one business day. Please wait for that reference before shipping anything — parcels that arrive without one take much longer to match to your order.

Return address

Pottedmuse Returns – ZOWISE LLC
1111 E Lincolnway, Suite 219
Cheyenne, WY 82001, United States

Write your return reference on the outside of the box. We recommend a tracked service; we can't refund parcels that don't reach us.

Return shipping

If the return is a change of mind, you cover the cost of return postage and the original shipping fee is not refunded. If the item arrived damaged, defective, or different from what you ordered, we cover everything: you will not need to return the item in most cases, and the full amount including shipping is refunded or replaced.

Damaged or wrong items

Send us two or three photos within 7 days of delivery. We will offer a replacement or a full refund, whichever you prefer, and we don't argue about it.

Items that can't be returned

Items that have been potted, used outdoors, or assembled and disassembled, and any item returned without a return reference, are not eligible for a refund. Sale items marked "final sale" are also excluded.

Refund timing

Refunds are issued to the original payment method within 3 business days of the return being approved (for damage claims) or received at our Cheyenne address (for change-of-mind returns). Your bank or card issuer may take a further 5–10 business days to post the credit.

Exchanges

We don't run a separate exchange process. Return the item for a refund and place a new order for the size or colour you want; if you tell us in your email, we will send you a discount code to cover the second shipping fee.

Cancellations

Orders can be cancelled for a full refund as long as they have not yet shipped. Email us as soon as possible with your order number.

Anything unclear? Write to service@pottedmuse.com. A real person reads every message.