Shipping Policy

Every order from Pottedmuse ships with tracking. This page explains where we ship, how long it takes, and what to do if something goes wrong on the way. Pottedmuse is operated by ZOWISE LLC, 1111 E Lincolnway, Suite 219, Cheyenne, WY 82001.

Where we ship

We currently ship to all 50 U.S. states, Washington D.C. and Puerto Rico. We do not ship to P.O. boxes, APO/FPO addresses or freight forwarders at this time. If your address is outside these areas, email service@pottedmuse.com before ordering and we will tell you honestly whether we can reach you.

Processing time

Orders are packed and handed to the carrier within 1–3 business days (Monday to Friday, excluding U.S. federal holidays). You will receive a shipping confirmation email with a tracking number as soon as the parcel is scanned.

Delivery time

Typical delivery time after dispatch is 8–15 business days for standard shipping. Tracking may take 2–4 days to show its first movement after the label is created; that is normal and does not mean the parcel is lost.

Shipping cost

Standard shipping is a flat $4.95 per order, and it is free on orders of $45 or more. The exact cost is shown at checkout before you pay. We do not charge handling fees.

Duties and taxes

Orders to U.S. addresses do not incur import duties. Sales tax, where applicable, is calculated at checkout.

Order changes and address corrections

We can change the shipping address or cancel an order only while it is still in processing. Email us within 12 hours of ordering with your order number and we will do our best. Once a parcel is in the carrier's hands we cannot redirect it.

Lost, delayed or damaged parcels

If tracking has not updated for 10 business days, or your parcel arrives damaged, contact us at service@pottedmuse.com or +1 (682) 227-0570 with your order number and, for damage, two or three photos of the box and the item. We will send a replacement or issue a full refund — your choice — usually within 2 business days of hearing from you. Please report damage within 7 days of delivery so we can file a claim with the carrier.

Returns

Returns go to our Cheyenne, Wyoming address. Please email first for a return reference; full details are in our Refund & Return Policy.

Questions

Our support team answers every email within one business day: service@pottedmuse.com · +1 (682) 227-0570.